Style Expert

1 week ago


London, Greater London, United Kingdom ME+EM Ltd Full time

About ME+EM Ltd

We are a rapidly expanding luxury fashion brand, with a strong focus on innovation and creativity. Our direct-to-consumer business model has enabled us to achieve significant success, with a popular online store and stores in London and Edinburgh.

We pride ourselves on being a dynamic and entrepreneurial team who values hard work and enthusiasm. Everyone contributes to our success at all levels, making it rewarding to be a member of the team.

Our office and stores are fast-paced, but we make sure it's fun, with regular social activities and celebrations. We strive to be approachable, supportive, and welcoming, ensuring that everyone's hard work is valued.

About the Role

We are seeking a highly skilled Style Expert to join our retail team in London. The successful candidate must have flexibility to work across 7 days a week, with 7.5 hour shift patterns. As a Style Expert, you will provide exceptional customer service, working well in a dynamic team environment.

Your Responsibilities

  1. Deliver outstanding customer service through speed and accuracy.
  2. Represent the brand at all times by adhering to the company dress code.
  3. Continuously improve product knowledge and research products online.
  4. Suggest alternative products or fulfill customer requests within another store or online.
  5. Promote a 'one business' mindset.
  6. Develop strong relationships with customers.
  7. Carry out personal styling sessions with confidence.
  8. Escalate customer complaints to the management team.
  9. Awareness of opening and closing duties and support when necessary.
  10. Be confident with till functions.
  11. Process transactions, refunds, and telephone orders discreetly.
  12. Understand the importance of data collection and adhere to GDPR.
  13. Maintain high-level telephone etiquette.
  14. Ensure store visual merchandising standards.
  15. Replenish stock and maintain a clean and tidy shop floor.
  16. Assist with deliveries and stock recalls.
  17. Take responsibility for own H&S and ensure H&S processes are followed in-store.

Estimated Salary: £30,000 - £35,000 per annum

Employee Benefits:

  1. 33 days annual leave for full-time employees (25 days holiday + 8 bank holidays)
  2. A day off to celebrate your birthday
  3. Pension Scheme Group
  4. Life Insurance Employee Assistance Programme (EAP)
  5. Length of Service Award
  6. Refer a Friend Scheme
  7. Staff uniform for retail employees
  8. Generous Staff and Friends and Family Discount
  9. Annual Volunteer Day
  10. Cycle to Work Scheme
  11. Tech Scheme
  12. Eyecare Vouchers
  13. Real Living Wage
  14. Employer Employee-led committees
  15. Social events and biannual parties
  16. Enhanced maternity and paternity package after 2 years of service

Equal Opportunities Employer

We are committed to promoting a culture of diversity, equality, and inclusion in our workforce. We do not discriminate against applicants based on their background or characteristics. We believe that diversity enriches our workforce and strengthens our organisation.


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