IT Support Specialist

2 weeks ago


North Yorkshire, United Kingdom Redline Group Ltd Full time

Job Title: IT Support Engineer

Job Summary:

We are seeking an experienced IT Support Engineer to join our team at Redline Group Ltd. As an IT Support Engineer, you will be responsible for providing technical support to our employees, maintaining and updating IT documentation, and ensuring the overall efficiency of our IT operations.

Key Responsibilities:

  • Provide first-line technical support to end-users, addressing hardware and software issues through our in-house ServiceDesk application.
  • Maintain and update IT documentation, including inventory of hardware and software assets.
  • Perform regular backups and ensure data integrity.
  • Assist in monitoring and troubleshooting system and network issues.

Requirements:

  • Provable experience in IT support and administration.
  • Any relevant IT Certification (IT Administration, App Development, Security) would be a benefit.
  • Familiarity with Microsoft Office 365 administration.
  • Some knowledge of ERP systems (e.g., SAP, BAAN SyteLine, Cloudsuite) would be advantageous.
  • Knowledge of network infrastructure and protocols.

About Us:

Redline Group Ltd is a leading manufacturer of fire protection technology and equipment. We are committed to providing our employees with a supportive and efficient work environment.



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