Property Care Manager

4 weeks ago


Gloucester, Gloucestershire, United Kingdom GCH Full time
About the Role

We are seeking a highly motivated and experienced Property Care Manager to join our team at Gloucester City Homes (GCH). As a key member of our leadership team, you will be responsible for overseeing the delivery of our front-line repairs and maintenance services, ensuring that we provide a top-tier service to our customers.

Key Responsibilities
  • Lead and manage the Property Care Team, developing and maintaining a strong performance and continuous improvement culture.
  • Enhance customer satisfaction by ensuring that our repairs service meets the highest standards, while increasing our in-house technical capabilities and reducing our reliance on subcontractors.
  • Work closely with our Director of Homes and Sustainability to develop and implement strategies to improve our repairs and maintenance services.
  • Maximise the capabilities of our new Repairs System, leveraging data analytics to identify areas for improvement and streamline processes.
  • Develop and maintain a strong understanding of social housing regulation and compliance, ensuring that our services meet the required standards.
What We're Looking For
  • A proven track record of leadership and management in repairs and maintenance, with a strong focus on customer service excellence.
  • Excellent business management skills, with the ability to make commercial and value for money decisions.
  • Strong financial and business acumen, with a track record of managing resources, budgets, and contracts.
  • Excellent communication and interpersonal skills, with the ability to influence and negotiate with stakeholders.
  • A current CIH Level 4 qualification or willingness to study and obtain this qualification in line with the Social Housing Competency and Conduct standard.
About Us

GCH is an ambitious, dynamic housing association with strong community roots. We are committed to building homes and communities where people can thrive, and delivering valued services to our customers. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family-friendly, flexible, and fun culture.

We are an equal opportunities employer and welcome applications from all sections of our community, particularly those with lived experience of our work. If you are passionate about making a difference to people's lives and have the skills and experience we are looking for, we would be delighted to hear from you.


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