Senior Service Engineer

3 weeks ago

Stone, Staffordshire, United Kingdom HITACHI ENERGY UK LIMITED Full time

About the Role

We are seeking a highly skilled Senior Service Engineer to join our Grid Automation Team in the UK. As a Senior Service Engineer, you will be responsible for providing technical advice to customers, commissioning, installing, and testing of products/equipment, including identifying and correcting complex problems associated with start-up.

Your Key Responsibilities

  • Work on an 'on call Rota' to provide out of hours emergency call out service to existing customers.
  • Maintain the reporting and record system for customer problems, maintenance and fixes.
  • Provide technical support to both customers and colleagues in evaluating technical requirements and answering associated technical queries.
  • Assist Sales & Tendering to impart customer and site-specific experience and knowledge.
  • Assist with customer approval activities such as Type Registration (standardization) and customer specific designs.
  • Preparation of technical & test specifications, test reports, IEC61850 files and design drawings etc.
  • Ensure compliance with Quality Management System, Safety Procedures and Accountancy Policies.
  • Help to maintain customer spares and customer standby systems.
  • Preparation of method statements, risk assessments for onsite work activities.
  • Valued team member who is equally capable of lone working and working as a member of a team.
  • Ensure conformity to the HAPG Electrical safety Management System.
  • Understand the environmental risks associated with the business unit.
  • A flexible working pattern as this role involves working away from home for periods of time.
  • Works well with the wider HAPG team.
  • Promotes HAPG technologies and values to customers.
  • Interact with all customers to maintain or exceed their expectation of our services.
  • Responsive to customer requests.
  • Demonstrate logical engineering practices when under pressure.

About You

  • Knowledge of SCADA & RTU's.
  • Basic knowledge of power transmission and distribution protection solutions.
  • Customer focus and fluent in spoken and written English.
  • Security clearance disclosures / Full UK/EU car Driving License.
  • HNC/HND in Electrical Engineering.
  • Working Knowledge of communication networks.
  • Working knowledge of IEC61850.
  • Working knowledge of the HAPG Power Grids Products Portfolio.
  • Exceptional interpersonal skills.
  • National Safety Passport / National Grid BESC and competent person.
  • Valid GWO Certification.

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