Service Advisor Position

4 weeks ago


Oxford, Oxfordshire, United Kingdom KPI People Ltd Full time
Service Advisor Role Overview

At KPI People Ltd, we are seeking an experienced Service Advisor to join our successful Aftersales team in Oxford. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring that our clients receive the highest level of service and support.

Key Responsibilities:

• Meet and greet customers, explaining the work due to be carried out on their vehicle.
• Accurately complete courtesy car insurance paperwork.
• Call customers with progress updates and advise of any work needed.
• Liaise with the Workshop, Parts Department, Valeting Team, and Drivers.
• Invoicing work carried out, invoice explanation, and taking payment.
• Quote, introduce, and sell Service Plans.
• Ensure all Warranty paperwork is correctly completed.
• Deliver the highest level of customer service at all times.

Requirements:

• Minimum of 12 months Motor Trade Service Advisor experience.
• Full UK Driving Licence.

Remuneration:

• Basic Salary of £28,250.
• On Target Earnings of £35,000 (uncapped).
• Great Benefits Package.

Working Hours:

Monday to Friday 8am - 6pm.
Saturday Mornings on a Rota.
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