Hybrid Solutions Specialist
1 day ago
We are seeking an experienced Customer Success Manager to join our team at Sign In Solutions in Northampton. This is a key role where you will be responsible for driving key milestones and outcomes as outlined by the customer and in alignment with our program framework.
Your Key Responsibilities
- Proactively drive key milestones and outcomes as outlined by the customer and in alignment with our program framework
- Consistently execute against the defined account processes within the defined program scope
- Identify gaps that impact the customer experience, document them, and recommend potential resolutions
- Advise customers in the build and testing of their use case
- Deliver a superior onboarding experience to the customer by setting and meeting expectations
- Mitigate risks proactively to ensure timely execution
- Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting
- Engage with cross-functional teams as needed to complete customer projects and/or drive program initiatives
- Interface with VP and C-suite executives, both internally and externally, and make product and/or use case recommendations
- Stay current on product features and functionality, platform changes, and partner technologies by attending enablement sessions, product release meetings, and other enablement activities to improve product knowledge
- Contribute to the growth and evolution of the team by sharing customer and/or industry insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption.
What We Offer
- A competitive salary of $80,000 - $110,000 per year, depending on experience
- A dynamic and innovative work environment
- Opportunities for professional growth and development
- A collaborative and supportive team culture
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
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