Hybrid Solutions Specialist

1 day ago


Northampton, Northamptonshire, United Kingdom Sign In Solutions Full time
About the Job

We are seeking an experienced Customer Success Manager to join our team at Sign In Solutions in Northampton. This is a key role where you will be responsible for driving key milestones and outcomes as outlined by the customer and in alignment with our program framework.

Your Key Responsibilities

  • Proactively drive key milestones and outcomes as outlined by the customer and in alignment with our program framework
  • Consistently execute against the defined account processes within the defined program scope
  • Identify gaps that impact the customer experience, document them, and recommend potential resolutions
  • Advise customers in the build and testing of their use case
  • Deliver a superior onboarding experience to the customer by setting and meeting expectations
  • Mitigate risks proactively to ensure timely execution
  • Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting
  • Engage with cross-functional teams as needed to complete customer projects and/or drive program initiatives
  • Interface with VP and C-suite executives, both internally and externally, and make product and/or use case recommendations
  • Stay current on product features and functionality, platform changes, and partner technologies by attending enablement sessions, product release meetings, and other enablement activities to improve product knowledge
  • Contribute to the growth and evolution of the team by sharing customer and/or industry insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption.

What We Offer

  • A competitive salary of $80,000 - $110,000 per year, depending on experience
  • A dynamic and innovative work environment
  • Opportunities for professional growth and development
  • A collaborative and supportive team culture
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off


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