Senior Account Services Manager
2 weeks ago
We are seeking an experienced Senior Account Services Manager to join our team at The Recruitment Co. This role requires a strong focus on customer service, administration, and relationship development.
About the Role:
- Process sales orders and collections in a timely manner.
- Plan internal logistics and manage third-party haulage suppliers to ensure efficient operations.
- Cover customer service roles, including inbound and outbound materials, to provide exceptional support.
- Set customer satisfaction targets and work with the team to meet them consistently.
- Interact with customers daily, answering questions and resolving queries in a professional manner.
- Communicate changes to orders effectively to prevent misunderstandings.
- Establish customer service policies and procedures to maintain high standards.
- Work closely with sales to understand customer requirements and ensure clear communication.
- Perform general office management tasks, including housekeeping and IT support.
About You:
- You have a passion for customer satisfaction and genuine care for customers.
- You possess the ability to find impactful solutions to support customer experience.
- You have dynamic management experience, with a focus on continuous improvement.
- You have experience in business-to-business roles and manufacturing processes.
- You have proficient administration and strong communication skills.
This role requires a strong focus on customer service and administration. We estimate the salary range for this position to be around $60,000-$80,000 per year, depending on experience.
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