Senior Account Services Manager

2 weeks ago


Greater Manchester, United Kingdom The Recruitment Co. Full time
Job Title: Senior Account Services Manager

We are seeking an experienced Senior Account Services Manager to join our team at The Recruitment Co. This role requires a strong focus on customer service, administration, and relationship development.

About the Role:

  • Process sales orders and collections in a timely manner.
  • Plan internal logistics and manage third-party haulage suppliers to ensure efficient operations.
  • Cover customer service roles, including inbound and outbound materials, to provide exceptional support.
  • Set customer satisfaction targets and work with the team to meet them consistently.
  • Interact with customers daily, answering questions and resolving queries in a professional manner.
  • Communicate changes to orders effectively to prevent misunderstandings.
  • Establish customer service policies and procedures to maintain high standards.
  • Work closely with sales to understand customer requirements and ensure clear communication.
  • Perform general office management tasks, including housekeeping and IT support.

About You:

  • You have a passion for customer satisfaction and genuine care for customers.
  • You possess the ability to find impactful solutions to support customer experience.
  • You have dynamic management experience, with a focus on continuous improvement.
  • You have experience in business-to-business roles and manufacturing processes.
  • You have proficient administration and strong communication skills.

This role requires a strong focus on customer service and administration. We estimate the salary range for this position to be around $60,000-$80,000 per year, depending on experience.


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