IT Network Engineer Position
2 weeks ago
Centre People is currently seeking a highly skilled IT Network Engineer to join their team in central London. This is a full-time, permanent position that offers a competitive salary of up to £32,000 per annum, plus a £1,300 shift allowance and all transport costs covered (up to Zone 6).
About the Role:
- You will be responsible for managing and responding to IoT / Network alerts/reports and customer fault calls from internal technical divisions & customers.
- Updating trouble ticket systems and customer documentation with fault history.
- Contacting and coordinating 3rd party suppliers, Mobile Operators, or other resources for trouble resolution.
- Notifying the On Call Support/LM of issues requiring escalation, customer questions/complaints or requirements, and new business opportunities.
- Visiting customer premises with 3rd party vendors as needed for troubleshooting, project, or maintenance contract work.
- Performing BAU tasks with high accuracy and professionalism, including tape changes, system administrations, and reporting.
- Attending customer meetings regarding issues, projects, or maintenance contract work.
- Creating ad-hoc reports concerning customer issues as needed.
- Supporting remote engineers with service tests related to network and mobile services (SMS, mobile Data, ecalls).
- Working within ICT Operations Division on 24/365 maintenance rota and replacing colleagues as necessary.
- Traveling to KDDI and customer offices throughout Europe for business purposes as needed.
- Providing technical support, creating design proposals for customers.
- Updating internal database for ITOC.
- Communicating with vendors/carrier/customers about change requests and planned/emergency maintenance notifications.
- Executing ad hoc requests from line managers.
About You:
- You must have knowledge and proficiency in MS Office Excel, Word, PowerPoint, and Visio.
- You should have experience in maintenance and installation of network infrastructure, security, server, or virtualization.
- You need to possess fluent English language skills (verbal and written).
- You are expected to investigate and source answers to various service portals, tickets, email, and telephone enquiries.
- You require proven customer service and facing experience at all customer levels.
- You should have a flexible approach, able to work outside normal working hours when requested.
- You need to possess strong time management/multi-tasking & organisational skills.
- You should have good communication with customers, colleagues, and related 3rd party vendors.
- A valid CCNP/CCNA, JNCIP certification, IoT/mobile networking experience will be an advantage.
- You must have significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers.
- You need to possess a strong work ethic and reliable time keeping and attendance.
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