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IT Support Team Lead
1 month ago
About St Edward's Oxford
St Edward's Oxford is a prestigious educational institution seeking a highly skilled and experienced IT professional to fill the role of Senior IT User Support Officer. This position requires strong leadership skills, technical expertise, and a commitment to delivering exceptional customer service.
Salary Information:
The estimated annual salary for this position ranges from £40,000 to £60,000, depending on qualifications and experience. Benefits include a comprehensive package of leave, health insurance, and opportunities for career advancement in a dynamic and supportive environment.
Key Responsibilities:
This senior-level position involves overseeing 1st line IT support staff, ensuring high levels of customer service and communication are maintained. The successful candidate will be responsible for providing second-line and desk-side support, as well as managing logistics, prepping, and deploying devices for exams. Additionally, they will ensure that exams requiring IT services are appropriately supported and manage boarding house e-boards, cloud phones, and video libraries. Other responsibilities include assisting with network troubleshooting and projects, monitoring helpdesk systems, maintaining intranet pages, and managing operating systems.
Requirements:
We seek a dynamic and innovative individual with previous experience working in a similar role. The ideal candidate will possess an understanding of IT systems infrastructure, general user applications, client systems configuration, and printer hardware and support. A working knowledge of SCCM and Active Directory (Premise and Azure) is essential, along with an understanding of MS Office 365 and Windows 10 or later operation systems.
About You
If you are a motivated and organized individual with a passion for delivering exceptional technical support, we encourage you to apply. As a member of our team, you will have the opportunity to develop your skills and contribute to the success of our organization.
