High Performance Technology Support Expert

3 weeks ago


London, Greater London, United Kingdom Hedge Fund Full time

**Job Summary**

We are seeking an experienced Technical Support Analyst to join our Hedge Fund team. As a key member of our support team, you will provide technical assistance to our clients, investigate issues, and resolve problems in a timely manner.

**Responsibilities**

Your responsibilities will include:

  • Investigating issues reported by customers or discovered within our organization
  • Performing complex investigations, troubleshooting, and problem-solving
  • Ensuring that issues are resolved in a timely manner, escalating to higher levels as necessary
  • Tracking issues through to completion, regularly reporting issue status to customers
  • Delivering exceptional customer service using excellent communication and interpersonal skills

**Requirements**

To succeed in this role, you will need:

  • 2+ years of experience as a Technical Support Analyst
  • Experience supporting real-time trading systems and FIX protocol, with strong Capital Markets knowledge
  • Proficiency in CentOS / REHL (or other *nix)
  • Scripting/coding experience in languages such as Bash or Python
  • Extreme comfort with log investigation and configuration file management

**Estimated Salary Range**

$120,000 - $180,000 per annum, depending on experience.



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