Vice President of Operational Excellence

6 hours ago


Manchester, United Kingdom The Bank of New York Mellon Corporation Full time
About the Role:
We're looking for an experienced professional to fill the role of Client Service Director (SVP) within our Asset Servicing, Client Experience team. As a key contributor, you will play a critical role in delivering exceptional service experiences to our clients across all products and services.

What You'll Do:
  • Develop and maintain strong relationships with clients to understand their evolving needs and expectations.
  • Analyze service quality metrics and identify areas for improvement to drive continuous enhancement of our service delivery.
  • Collaborate with internal stakeholders to leverage best practices and optimize operational efficiency.


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