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Security Operations Centre Operator

2 months ago

Reading, United Kingdom Hackle Security Services Limited Full time
Job Description

Hackle Security Services Limited is seeking a highly skilled and experienced Security Control Centre Operator to join our team. As a Security Control Centre Operator, you will be responsible for monitoring and responding to security incidents, maintaining accurate records, and providing exceptional customer service.

Key Responsibilities:
  • Monitor and respond to security incidents, including alarms and video equipment
  • Maintain accurate records of incidents, including communication logs and equipment maintenance
  • Provide exceptional customer service to employees and management
  • Dispatch security officers as required
  • Monitor and respond to security and safety system alarms
  • Answer and respond to events and situations received over regular and emergency phones and intercoms
  • Schedule of Officers rotas & ADHOC Duties requested by the Clients / Management
Requirements:
  • Advanced computer skills and proficiency
  • Excellent verbal and communication skills
  • Self-motivated and able to work under little to no direct supervision
  • Ability to work in a team environment
  • Strong decision-making ability during both crisis and non-crisis situations
  • Able to work with highly confidential information
  • Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
  • Able to work and communicate effectively with all levels of leadership
Benefits:
  • Competitive Salary
  • Access to excellent training and ongoing development
  • Excellent career development opportunities
  • Company provided uniform where applicable
  • NEST work place pension contributions
  • Long services awards
  • Employee of the month awards
  • Overtime available
Working Hours:
  • 12 hour shift
  • Day shift
  • Overtime
Experience:
  • security: 1 year (preferred)
Licence/Certification:
  • SIA CCTV (preferred)
  • SIA Licence (required)