Customer Service Representative
6 days ago
We are seeking a skilled Customer Service Representative to join our team in Galashiels. As a key member of our Contact Centre Team, you will be responsible for handling inbound and outbound calls, assisting customers with payment plans, and resolving general queries.
Day-to-Day Duties- Manage customer enquiries and find effective solutions to their queries.
- Assist customers in arranging payment plans over the phone.
- Ensure accurate and timely updates to customer records.
- Deal with customer complaints professionally and efficiently.
You will be an excellent communicator with strong interpersonal skills, able to work effectively in a fast-paced environment. Your ability to build rapport with customers and provide empathetic support will be essential in this role.
What We Offer- A competitive salary estimated at £23,000 per annum.
- A cycle to work scheme and 24 days annual leave, plus 6 bank holidays.
- Access to a pension scheme and staff benefits designed to suit your lifestyle.
- The opportunity to work in the centre of Galashiels, with great transport links.
We are Marston Holdings, a leading provider of debt recovery, enforcement, and citation services. Our company is committed to creating better outcomes for our clients and employees alike. We strive to create an inclusive environment that values diversity and promotes equal opportunities.
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