Digital Inclusion Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Platform Housing Group Full time
Job Title: Digital Inclusion Specialist

Platform Housing Group is seeking a Digital Inclusion Specialist to join our Community Engagement team. As a key member of the team, you will play a pivotal role in promoting digital inclusion and empowering communities through the use of our digital platforms.

Key Responsibilities:

  • Develop and deliver digital inclusion projects and initiatives to support Platform customers and communities.
  • Work with internal stakeholders to provide digital expertise and support to project teams.
  • Build relationships with external stakeholders, including Digital Champions Volunteers, to promote digital services and solutions.
  • Produce marketing materials to promote digital training, events, and initiatives.
  • Test and pilot digital products to ensure they meet the needs of our customers.

Requirements:

  • Good understanding of digital inclusion and its benefits.
  • Excellent communication and interpersonal skills.
  • Experience working in a customer engagement or community environment.
  • Patient and empathetic approach.
  • Ability to identify new ways to engage with customers and communities.

What We Offer:

  • Up to 28 days annual leave.
  • Family-friendly policies.
  • Medicash membership.
  • Health Cash Plan.
  • Pension contribution scheme.
  • Learning and Development opportunities.
  • Salary sacrifice electric vehicle scheme.


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