Implementation Advisor

3 weeks ago


Chester, Cheshire, United Kingdom Bank of America Full time
Job Title: Implementation Advisor Job Summary: We are seeking a highly organized and customer-focused Implementation Advisor to join our team in Chester. As an Implementation Advisor, you will be responsible for providing a smooth onboarding experience for our Commercial Banking clients, building trust and effective working relationships with clients while meeting the requirements of our Compliance and Operations business partners. Key Responsibilities: * Implement treasury products and solutions for clients * Take ownership of the end-to-end resolution of projects * Conduct research using various bank systems to enable thorough and accurate responses to client enquiries * Respond to enquiries received from clients and Sales partners * Resolve conflicts while appropriately escalating concerns that may jeopardise client experience What We Are Looking For: * A highly organized individual who can manage complex projects * Excellent customer service skills * Excellent oral and written communication skills * Ability to effectively build relationships with clients and internal stakeholders * Ability to work in a fast-paced and high-volume environment Benefits of Working at Bank of America: * Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner * Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons * 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum * The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc * Use of a flex fund to use towards benefits * Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services * Ability to donate to charities of your choice directly through payroll and the bank will match your contribution * Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions * Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Why Bank of America? We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. Learn More: Learn more about this role and how you can contribute to our team.

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