Business Support Coordinator
1 month ago
We are seeking a highly organized and detail-oriented Business Support Administrator to join our UK Business Support division in Swindon. This is a full-time, 6 months fixed term contract, working on a hybrid basis (3 days in the office, 2 days working from home).
Key Responsibilities- Provide administrative support across multiple accounts, acting as the first point of contact for query resolution.
- Create new accounts for customers and merchants, ensuring accuracy and efficiency.
- Complete quality assurance checks on new accounts, updating and amending as required.
- Identify and resolve errors with new customer or merchant accounts.
- Handle incoming calls from merchants regarding card acceptance and invoice queries.
- Manage regular tasks and queries, providing solutions and advice within agreed service levels.
- Process, reconcile VISA payments, and manage disputes.
- Investigate sites with zero turnover and implement further action.
- Adhere to company policies and procedures, maintaining confidentiality of sensitive information.
- Previous experience in customer service, operational, or administration environments.
- Excellent customer service skills, a proactive attitude, and ability to work independently and collaboratively.
- Good telephone, written, and verbal communication skills.
- Competence in MS Office, especially Excel, SQL, and financial systems.
- Experience with SalesForce is desirable.
- Opportunity to work with a great team.
- 25 days holiday (plus holiday buy/sell).
- Free on-site parking.
- Great salary package.
- Free private medical via Vitality.
- Free rewards and discounts via Gratitudes.
- 4 x annual salary for life insurance.
- 5% company pension contributions.
- LinkedIn Learning License.
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