Business Support Coordinator

1 month ago


Swindon, Swindon, United Kingdom Corpay Full time
About the Role

We are seeking a highly organized and detail-oriented Business Support Administrator to join our UK Business Support division in Swindon. This is a full-time, 6 months fixed term contract, working on a hybrid basis (3 days in the office, 2 days working from home).

Key Responsibilities
  • Provide administrative support across multiple accounts, acting as the first point of contact for query resolution.
  • Create new accounts for customers and merchants, ensuring accuracy and efficiency.
  • Complete quality assurance checks on new accounts, updating and amending as required.
  • Identify and resolve errors with new customer or merchant accounts.
  • Handle incoming calls from merchants regarding card acceptance and invoice queries.
  • Manage regular tasks and queries, providing solutions and advice within agreed service levels.
  • Process, reconcile VISA payments, and manage disputes.
  • Investigate sites with zero turnover and implement further action.
  • Adhere to company policies and procedures, maintaining confidentiality of sensitive information.
Requirements
  • Previous experience in customer service, operational, or administration environments.
  • Excellent customer service skills, a proactive attitude, and ability to work independently and collaboratively.
  • Good telephone, written, and verbal communication skills.
  • Competence in MS Office, especially Excel, SQL, and financial systems.
  • Experience with SalesForce is desirable.
What We Offer
  • Opportunity to work with a great team.
  • 25 days holiday (plus holiday buy/sell).
  • Free on-site parking.
  • Great salary package.
  • Free private medical via Vitality.
  • Free rewards and discounts via Gratitudes.
  • 4 x annual salary for life insurance.
  • 5% company pension contributions.
  • LinkedIn Learning License.


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