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Front of House Ambassador

1 month ago

London, Greater London, United Kingdom The Cumberland Full time

The Role

At The Cumberland, we are seeking a highly skilled and enthusiastic Front of House Team Member to join our team. As a key member of our Front of House team, you will be responsible for delivering exceptional customer service to our guests from the moment they arrive to the moment they leave.

Key Responsibilities

  • Providing a warm welcome and great service to our guests, ensuring their stay with us is memorable and enjoyable.

  • Assisting with Check-in and Check-Out, as well as other front desk duties, to ensure a seamless guest experience.

  • Building relationships with our guests to better anticipate their needs and deliver a truly personalized experience.

  • Solving guest queries in a proactive and efficient manner, ensuring their concerns are addressed promptly.

  • Working effectively as part of a team to achieve excellent service standards and provide a warm and welcoming environment for our guests.

What We Look For

  • A passion for delivering exceptional customer service and a desire to learn and progress in your career.

  • Comfortable working in a fast-paced front line role, facing the public with poise and professionalism.

  • Empathetic and able to build relationships with our guests, understanding their needs and requirements.

  • An open and approachable personality, able to interact with our guests in a relaxed and natural manner.

  • Accurate with good attention to detail, ensuring all guest interactions are handled efficiently and effectively.

  • A demonstrable desire to pursue a career in hospitality, with a willingness to learn and develop your skills.

  • Ability to work effectively as part of a team, contributing to the success of our Front of House team.

What's in it for you?

  • Great development opportunities, allowing you to progress in your career and develop your skills.

  • Discounted rates on hotel rooms, food, and drink across The Clermont Hotel Group.

  • Interest-free season ticket loans (conditions apply).

  • Access to a 24/7 Employee Assistance Program.

  • Pension and Healthcare Schemes.

  • Wagestream - get access to earned salary before payday.

  • Paid volunteering days.

  • Generous recommend a friend scheme.

  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent).

  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.

  • Great Recognition program.

  • ...