Customer Engagement Specialist

1 week ago

Stoneleigh, United Kingdom Lantra & Landex Full time
About the Role

Lantra & Landex is seeking a highly skilled Relationship Manager to join their team on a full-time basis for a one-year fixed-term contract. This exciting opportunity will see you play a pivotal part in shaping the future of land-based apprenticeships while enjoying a fantastic benefits package.

Job Description
  • You will build and maintain links with training providers, colleges, and universities to ensure the effective delivery of land-based apprenticeships.
  • Focusing on stakeholder satisfaction and retention, you will understand their needs and deliver tailored support and exceptional customer service.
  • As the key point of contact for training providers, you will proactively manage accounts, listen to stakeholder needs, and address concerns to enhance their overall experience.
Key Responsibilities
  • Develop and implement strategies to meet stakeholder demands and retain existing clients.
  • Proactively approach potential customers to expand stakeholder networks.
  • Support high-quality administrative and customer service operations across the partnership.
Requirements
  • Experience in customer service, apprenticeships, further education, sales, account management, or a related field.
  • Excellent analytical skills with the ability to analyse data and sector trends to identify opportunities/risks and make informed suggestions.
  • The ability to build and maintain positive relationships.
  • A full valid driving licence and access to a vehicle (due to our location).

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