Hearing Wellness Specialist
1 week ago
Hearing Wellness Advisor Role
At Boots Hearingcare Limited, we are seeking a skilled Hearing Wellness Advisor to join our team. As a Hearing Wellness Advisor, you will play a vital role in providing exceptional customer service and promoting our hearing care services.
About the Role
This is a fantastic opportunity to develop a career within a retail health environment. You will be based in our brand-new World of Hearing store, where you will work closely with our Audiologists and other team members to provide a comprehensive hearing care experience for our customers.
Key Responsibilities
- Provide customers with detailed information about our hearing care services.
- Offer personalized advice on ear health and hearing maintenance.
- Perform routine hearing screening tests and schedule assessments for our Audiologists.
- Assist customers with hearing aid maintenance and care.
- Promote and sell consumables and ear care products.
- Train in specialized hearing care services, including wax removal through Micro Suction.
- Support the Audiologist with other hearing-related health checks as needed.
- Help achieve store KPIs by keeping diaries busy with appropriate appointments.
- Work closely with Boots Opticians and Pharmacy teams to promote hearing care.
Person Specification
- Confidence in approaching and engaging customers.
- Interest in store targets and a team player attitude.
- Ability to attend training at our Boots Hearingcare Academy.
- Self-reliance and accountability for personal learning and performance.
- Desire to become knowledgeable about hearing health and care pathways.
- Experience in a retail or healthcare environment is advantageous.
- Competence in using basic technology devices, such as iPads and computers.
Training and Development
During your initial training, you will spend 5 individual weeks at the Boots Hearingcare Academy in Llandudno. All accommodation and expenses will be fully paid for, and you will also receive in-store and online training sessions. Once qualified, you will support our customers and in-store Audiologists, engaging actively with customers and providing specialized advice.
Benefits
- Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
- Free hearing aids if you need them as an employee.
- Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members.
- Pension Scheme: Secure your future with our comprehensive pension scheme.
- Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
- Life Assurance Cover: Gain peace of mind with life assurance cover.
- Long Service Awards: Be recognized for your dedication with long service awards.
- Generous Annual Leave: Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
- Telus: Access Telus, a confidential support network offering help and advice on matters both in and outside of work.
Equal Opportunities Employer
Boots Hearingcare Limited is an equal opportunity employer. We unite, nurture talent, and foster collaboration among individuals from diverse backgrounds to cultivate the strongest team in the marketplace. We are committed to ensuring equal treatment and opportunities for all candidates, regardless of their ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status. Join us in creating an inclusive and supportive environment where everyone can thrive and contribute to our shared success.
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