Cloud Contact Center Architect

2 weeks ago


Glasgow, Glasgow City, United Kingdom LSA Recruit Full time
Job Title: Cloud Contact Center Architect

LSA Recruit is seeking a highly skilled Cloud Contact Center Architect to join our team. As a key member of our cloud engineering team, you will be responsible for designing and implementing contact center solutions using Amazon Connect.

Key Responsibilities:
  • Provide technical leadership and guidance to a team of cloud engineers in the design, development, and implementation of contact center solutions.
  • Develop and own the overall architecture of contact center solutions, ensuring optimal performance, scalability, and security.
  • Leverage deep knowledge of AWS services to build integrated contact center solutions.
  • Demonstrate in-depth expertise in Amazon Connect, including contact flows, agent desktops, routing, analytics, and integration capabilities.
  • Utilize AWS CDK for infrastructure as code to automate and streamline the deployment process.
  • Effectively communicate technical concepts to both technical and non-technical stakeholders.
  • Identify and resolve complex technical challenges, providing innovative solutions and workarounds.
  • Stay up-to-date with the latest advancements in contact center technology and AWS services.
Requirements:
  • Proven experience as a Senior Amazon Connect Architect with a strong track record of successful contact center implementations.
  • Deep understanding of AWS cloud services and architecture.
  • Proficiency in AWS CDK for infrastructure as code.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to lead and mentor a team of engineers.
Preferred Qualifications:
  • Certifications in AWS and Amazon Connect.
  • Experience with contact center industry standards and regulations.
  • Knowledge of scripting languages (Python, JavaScript).


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