Technical Support Associate

2 months ago


Leeds, Leeds, United Kingdom Head Office Full time
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our Head Office team. As an IT Support Specialist, you will play a critical role in providing exceptional technical support to our employees, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities
  • Provide first- and second-line technical support for hardware, software, and application issues in a Windows/Mac environment.
  • Manage and resolve IT support incidents, working with third-party partners as needed.
  • Support the management of mobile devices, including point-of-sale Android tablets and iOS phones.
  • Administer Active Directory and Microsoft 365 environments.
  • Manage and update documentation to ensure that information is current and shared with support partners.
Requirements
  • Strong analytical and problem-solving skills.
  • Service-focused with a desire to deliver outstanding standards of support.
  • Experience working in a Windows-based support role.
  • Understanding of Active Directory, Exchange, and Microsoft 365 products.
  • Excellent listening skills and ability to work in an environment with changing priorities.
Desirable Skills
  • Experience working with POS software.
  • Experience working with Microsoft Endpoint or similar technologies.
  • Experience working with AV, mail, and web filtering software.


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