Operations Manager

1 month ago

Washington, Sunderland, United Kingdom Culina Group Full time

Job Overview:

The Operations Manager will play a pivotal role in the management of our site operations, driving the achievement of operational KPIs in an efficient and professional manner. Reporting to the General Manager, this role will oversee the site operational teams to ensure that company and customer standards and service levels are met within all areas of responsibility.

Key Responsibilities:

  1. Manage the control and performance of the operation and colleagues to ensure continuity and efficiency in line with all legal requirements and within budget.
  2. Ensure the transport fleet and all assets are operated in a commercially viable way.
  3. Oversee the effective management of the warehouse operation.
  4. Review daily KPIs along with forward planning and analysis of month-to-date and year-to-date to ensure the lowest cost with the required service levels at all times.
  5. Ensure site operations, practices, and procedures are managed in line with the company's health and safety policy and other statutory compliance, including legal compliance.
  6. Work with key partners to implement robust H&S and damage reduction initiatives, as well as championing site SHEQ initiatives to assist in reducing both damage costs and incident levels.
  7. Manage fleet requirements to ensure an appropriate mix of equipment to suit the needs of the operation and ensure fleet is managed to legal requirements.
  8. Manage driver headcount and shift patterns, reviewing periodically to ensure they meet the requirements of the operation.
  9. Develop, implement, and review a people recruitment, training, and development plan to assist succession planning, ensuring talent identification and retention is optimized.
  10. Continuous review of operations to reduce operating costs, improve earnings per mile, driver cost per mile, MPG, and maximize revenue and profit.
  11. Calculation of rates for new business requests in conjunction with the General Manager and Business Development Team as appropriate.
  12. Ensure that an appropriate plan is in place to meet current legal requirements and any forthcoming changes in legislation.
  13. Manage a continuous improvement policy in areas of communication, reduction in damage costs, and training to improve MPG and driving style.
  14. Oversee the tachograph infringements, ensuring WTD compliance and implement the disciplinary policy accordingly when appropriate in line with Company Policies.
  15. Lead initiatives in terms of driver attraction, retention, and return.
  16. Develop, implement, and review a people recruitment, training, and development plan to assist succession planning, ensuring talent identification and retention is optimized.
  17. Oversee the fair and consistent application of a regular review/appraisal programme for team members at all levels.
  18. Maintain department discipline standards, including conduct and performance, using the Company disciplinary policy and procedures with the support of HR.
  19. Oversee the effective application of the Company absence policy.

Requirements:

  • Transport and warehouse experience in FMCG environment.
  • Previous experience of managing, motivating, and leading a team.
  • Valid CPC is essential.
  • Understanding of warehouse and transport planning systems.
  • Principles and methods of FMCG industry, including the relative costs, charges, and benefits.
  • Customer & Supplier Relationship Management experience.
  • Commercial and change management experience.
  • Comprehensive knowledge of major retailer, supply chain requirements.
  • Consolidation and loading operations in FMCG Industry.
  • Knowledge of Continuous improvement.
  • The ability to work efficiently and accurately under pressure.
  • Effectively prioritize workload in order to meet set deadlines.
  • Good IT skills, including Microsoft office packages.

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