Luxurious Spa Operations Manager

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Bannatyne Health Club Full time
Job Title: Spa Manager

Our Spa
Bannatyne's luxurious spa invites you to join our team as a Spa Manager.


Role Overview

As a Spa Manager, you will oversee daily operations, ensuring a seamless and relaxing experience for all guests. You will lead, motivate, and manage a team of skilled therapists and support staff.


Key Responsibilities
  1. Oversee daily spa operations and ensure high standards of cleanliness, safety, and customer service.
  2. Develop and implement strategies to increase spa revenue and client satisfaction.
  3. Perform spa treatments, including massages, facials, manicures, and pedicures, tailored to meet guests' individual needs.
  4. Manage inventory, budgets, and scheduling to ensure efficient spa operations.
  5. Create a positive and collaborative work environment promoting professional growth and development.

Requirements

We are looking for a candidate with:

  • An NVQ Level 2 & 3 Beauty Therapy qualification or equivalent.
  • Demonstrated KPI-driven and results-focused approach.
  • Dynamic interpersonal skills and a customer-focused attitude.
  • Excellent written and verbal communication skills.
  • Proven experience of delivering excellent customer service.
  • Flexibility and proactivity in managing multiple priorities.
  • The ability to make decisions, solve problems, and take appropriate action.
  • Experience of managing a team and strong people development skills.
  • The ability to establish rapport, build trust, and demonstrate credibility.

About Us

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees.



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