Technical Support Specialist

18 hours ago


Slough, Slough, United Kingdom Manpower UK - RISE Full time
Job Summary:

We are seeking a skilled Technical Support Specialist to join our busy team in Slough. As a key point of contact for customers, you will provide expert technical advice, including specification advice on decorative brands and products. Your primary goal is to deliver exceptional customer service, resolve complaints efficiently, and promote products and services proactively.

Key Responsibilities:
  • Provide technical advice to customers over the phone, in writing, and on social media platforms
  • Identify potential sensitive complaints or those that may risk the business's reputation and escalate to the crisis team
  • Turn complaints into opportunities, maintaining ownership at every stage while promoting products and services
  • Agree and negotiate settlements that meet customer expectations and business requirements

Requirements:
  • Excellent understanding of IT packages, including SAP, Word, and Excel
  • Previous customer service experience in inbound and outbound phone contact
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a team and assist colleagues with day-to-day tasks


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