Product Owner

22 hours ago


High Wycombe, Buckinghamshire, United Kingdom Austin Fraser Full time
Job Description

Austin Fraser is seeking a Product Owner - Customer Experience to join our Digital team. This role offers a unique opportunity to take a lead in the strategic planning and delivery of our web-based customer engagement platform.

The successful candidate will have hands-on experience in website CMS and CRM platforms, proficiency in HTML and CSS, and web platform-related SDLC experience. Additionally, experience with Agile delivery, UX/UI improvements, and Google Analytics is highly desirable.

Key Responsibilities
  1. Lead and motivate the web platform team to achieve project goals and objectives.
  2. Identify and promote training opportunities to develop digital skills, providing guidance, mentoring, and commissioning third-party training as needed.
  3. Cultivate a digital culture that promotes Agile, Design Thinking, and Lean methodologies.
  4. Contribute to change projects as a creative thinker and problem solver, working closely with stakeholders and development partners/suppliers.
  5. Monitor platform and customer engagement performance using analytics tools, providing recommendations for continuous improvement.
  6. Prepare regular reports on web platform status and delivery updates.
  7. Collaborate with stakeholders and development partners/suppliers to plan and deliver a roadmap of value-ranked, impact-assessed user stories.
Requirements
  • A degree or relevant career history working in technology (web platform) management or digital marketing technology.
  • Proficiency in HTML and CSS.
  • At least 2 years of experience in web platform-related SDLC.
  • Hands-on experience in website CMS and CRM platforms.
  • Business analysis and Google Analytics experience.
  • Applied Agile delivery experience.
  • Experience with the delivery of UX/UI improvements.
Salary and Benefits

Austin Fraser offers a competitive salary of £48,000-£52,000 per annum, depending on experience. We also provide a generous pension scheme, company sick pay, life assurance, and a range of benefits including additional annual leave, an Employee Assistance Bonus, a day paid volunteering, and an annual bonus scheme.


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