Mountain Bike Trail Operations Manager

1 month ago


Merthyr Tydfil, Merthyr Tydfil, United Kingdom Bike Park Wales Full time
Job Description

We are seeking an experienced Mountain Bike Trail Operations Manager to join our team at BikePark Wales. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our mountain bike trails.

About Us

BikePark Wales is a world-class mountain biking destination located in the heart of South Wales. We offer over 40 miles of purpose-built trails, a range of amenities including a café, bike shop, and bike hire, as well as coaching and events services.

Job Responsibilities
  • Ensure all visitors complete the 'Acceptance of Risk' documents prior to riding.
  • Develop effective communication strategies to increase sales in areas such as Coaching and Hire equipment.
  • Maintain high standards of customer service, responding promptly to visitor inquiries and resolving any issues that may arise.
  • Adhere to company policies and procedures, undertake relevant training and development activities, and respond positively to new systems.
  • Monitor and maintain the overall quality of the trail network, identifying areas for improvement and implementing changes as necessary.
  • Collaborate with colleagues to ensure seamless delivery of services across the site.
Requirements
  • Estimated salary: £25,000 - £30,000 per annum.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Basic IT skills, with proficiency in Microsoft Office.
  • Enhanced DBS certificate and First Aid qualification (or willingness to obtain).
  • Ability to communicate in Welsh (desirable).
Working Arrangements

This is a full-time position, working 37 hours per week. You will be required to work flexibly, including weekends and bank holidays.



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