Portfolio Manager

2 months ago

Birmingham, Birmingham, United Kingdom JLL Full time

Job Summary

We are seeking an experienced Operations Manager to join our team at JLL. As an Operations Manager, you will be responsible for the operational management of our associated ancillary properties, ensuring asset performance, and delivering high-quality services to our clients.

Key Responsibilities

  • Manage the operational budget lines and assist the Centre Manager in the collation of the annual service charge.
  • Ensure the delivery of the Portfolio Maintenance, Security, Cleaning, Health & Safety, and Service Charge provision to the performance standards required and within the cost budgets permitted by the Client.
  • Oversee all operational and facilities management for the portfolio/Estate.
  • Deputise for the Centre Manager in their absence.
  • Liaise with JLL's wider IFM team.
  • Prepare and deliver operational reports as required.
  • Further develop and ensure compliance with the portfolio's emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
  • Lead the Portfolio/Estate team in scenario-based training to continuously improve Emergency Preparedness.
  • Assist in ensuring the Occupiers Handbook is updated and issued as required.
  • Liaise with all new tenants and oversee the provision of health and safety and operational induction during shop fit period and/or within the first week of their arrival.
  • Co-ordinate and direct Landlord's major works.
  • Ensure compliance with the managing agent's Working Practices Manual where applicable.
  • Oversee all accident and incident reporting, including insurance and statutory forms and procedures.
  • Motivate the contractors to achieve required standards.
  • Assist Managing Agent in any shop fit plan approvals.
  • Liaise with owner's representatives when required.
  • Manage operations team, with direct line management.
  • Tenant liaison – foster good relationships and regular communication with tenants.
  • Any other duties reasonably requested by the General Manager.

Requirements

  • Proven experience in operational management and facilities management.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of health and safety regulations and procedures.
  • Ability to motivate and lead a team.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Operations Manager looking for a new challenge, please apply today.

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