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IT Account Manager
2 months ago
About You:
We are seeking a highly skilled Technical Account Manager to join our team at Peel Cyber. As a key member of our sales team, you will be responsible for managing and developing IT customer accounts to ensure long-term success, retention, and growth.
Key Responsibilities:
- Build and maintain strong, long-term relationships with IT customers
- Act as the primary technical and commercial point of contact, addressing any issues, concerns, or requests
- Conduct regular meetings and communication to understand customer needs, expectations, and service performance
- Ensure high levels of client satisfaction by addressing any issues and providing services promptly
- Develop key account plans tailored to each client
- Negotiate customer contracts and agreements
- Implement strategies to increase client retention, reduce churn, and deliver growth
- Liaise with internal teams to ensure the successful delivery of solutions and ongoing support
- Oversee the implementation and delivery of projects, ensuring they align with customer needs, are delivered on time, within scope, and budget
- Stay up-to-date with industry trends, market conditions, and competitor activity
- Provide clients with insights and advice on emerging technologies and IT best practices
Requirements:
- 5+ years of experience in account management or service management within the IT industry
- Proven track record of managing accounts
- Strong understanding of IT products and services, particularly the Microsoft Suite
- Ability to manage multiple accounts and projects simultaneously
- Strong problem-solving skills with an attention to detail
- Proficiency in CRM software and Microsoft Office Suite
About Peel Cyber:
We are a leading provider of IT solutions and services. Our team is dedicated to delivering high-quality solutions that meet the needs of our clients. If you are a motivated and experienced Technical Account Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.