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Veterinary Front Desk Administrator

1 month ago

Alton, Hampshire, United Kingdom CVS Group Plc Full time

Veterinary Front Desk Administrator

We are seeking a skilled and compassionate Veterinary Front Desk Administrator to join our team at CVS Group Plc. As a key member of our front-of-house team, you will provide exceptional customer service to pet owners, visitors, and telephone callers, ensuring a welcoming environment in the reception and waiting area.

Your main responsibilities will include:

  • Effective administration of the main reception, including collection of payments and maintaining a professional atmosphere.
  • Working professionally within a strong team dedicated to delivering high-quality client care.
  • Undertaking and maintaining effective administration processes, protocols, and procedures in line with CVS requirements and those of any applicable statutory or regulatory agency.
  • Ensuring you are up to date with all required training, including annual online H&S training.

Requirements:

  • Resilient with the ability to cope with potentially distressing and emotional situations.
  • An excellent communicator with strong empathy.
  • Excellent customer service skills and experience in dealing with members of the public.
  • A positive attitude and excellent teamwork skills.
  • Proficiency in Microsoft Office and other database management and operating systems.

What we can offer:

We value our employees and offer a range of benefits to support their well-being and career development.