Service Manager
2 weeks ago
About the Role
Kibble is seeking a highly skilled and experienced Service Manager to lead our residential care services for at-risk children and young people. As a key member of our management team, you will be responsible for ensuring the highest standards of care and support are provided to our clients.
Main Responsibilities
- Manage the house rota and ensure that our services are delivered in a safe and effective manner.
- Authorise annual leave, approve training requests and manage absence to ensure continuity of care.
- Develop and implement induction and development programs for new staff to ensure they have the skills and knowledge required to provide high-quality care.
- Manage and maintain house budgets to ensure financial stability and compliance.
- Proofread professional reports to ensure accuracy and quality.
- Work on the floor to role model trauma-informed practice, provide leadership and support to staff, and develop a positive culture within the service.
- Develop and maintain links and partnership working with other Kibble Services and external agencies.
- Liaise with parents, families, and other agencies to ensure smooth communication and decision-making.
- Act as a link between outside agencies and Kibble, ensuring that our services are aligned with their needs and expectations.
- Maintain appropriate systems and structures for the service, including risk management, to ensure high-quality outcomes for our clients and the organisation.
- Deputise for the Operations Manager as necessary and contribute to the development of the service to meet the needs of our changing client group.
Requirements
- Possession of or working towards Introduction to Social Pedagogy or SVQ4 or equivalent SCQF Level 8/9 qualification.
- Three years' experience of working with children or young people in residential/day care.
- Ability to build trusting relationships with children, young people, and staff.
- Strong emotional resilience and ability to cope with competing demands.
- Ability to represent the organisation professionally with external agencies.
- Experience of motivating and leading others and providing support and guidance to staff or peers.
- Strong IT literacy with a good understanding of Microsoft Word, Excel, and PowerPoint.
- Excellent communication skills, both verbal and written.
- Possession of a full driving licence and willingness to drive school transport.
- Possession of current membership of the SSSC.
- Able to evidence a commitment to Continuing Professional Development and provide an up-to-date PRTL record.
- A trauma-informed practitioner.
Benefits
Pension, holidays (up to 32 days per year, increasing with service), enhanced sick and maternity pay, and employee benefits including long service recognition, cash4health, credit union, employee assistance programme, free parking, free meals, and access to onsite physio.
Example of Care Rota
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Week 1
14:30 22:00
OFF
07.30-15.10
07.30-15.10
OFF
OFF
07:30 23:00
Week 2
OFF
07.30-15.10
14:00 22:00
14:00 22:00
07.30-15.10
OFF
OFF
Week 3
07.30-15.10
14.50-23.00
OFF
OFF
14:50 23:00
07:30 23:00
OFF
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