Head of Operations

4 weeks ago


London, Greater London, United Kingdom Goldsmiths, University of London Full time

About the Department


The Registry Operations team is responsible for leading operations that support the student lifecycle, including enrolment, extenuating circumstances, assessment and exams, results, student enquiries, appeals and other tasks relating to supporting the student lifecycle.


About the Role


This role is responsible for providing administrative support for operations and projects within Registry Operations, responding to enquiries from colleagues across the College, supporting the operational activities which underpin the student lifecycle, using systems and databases for operational tasks and contributing to the continuous improvement of policies and procedures.


About the Candidate


Candidates for this role should have experience of working in administration within an education environment, the ability to work with databases such as student records system and good working knowledge of Microsoft packages. They will need to be a self-starter, adept at responding to changing demands and have a collaborative and relationship-oriented approach to teamwork.


The ideal candidate will also have experience in supporting staff and students during key events in the student lifecycle, responding to enquiries and supporting stakeholders in understanding complex information.



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