Salesforce Governance

Unlock a Brighter Future with LegalAndGeneral

We are seeking an exceptional Salesforce Governance & Training Manager to join our team at LegalAndGeneral Retail. This exciting opportunity will see you develop and implement Salesforce governance policies and best practices to optimise engagement across the Retail Group.

About the Role:
The successful candidate will be responsible for developing and delivering training programmes to enhance user adoption, improve system proficiency, and facilitate continuous learning among our users. Key responsibilities include:

• Developing, documenting, and implementing a Governance policy and best practice model to oversee our Salesforce environment ensuring optimal compliance, data integrity, and governance practices.
• Collaborating with key stakeholders across Retail to define, enforce, communicate, and monitor governance principles and act as key point of contact for all user enquiries related to governance, compliance, best practices, and training support.
• Monitoring compliance with internal policies and external regulations related to Salesforce data usage and conducting regular audits to provide any risk mitigations and recommendations for improvement.
• Designing, developing, and delivering training programmes for key stakeholders on Salesforce best practices, governance, and data management across Retail to ensure we are compliant and optimising functionality and act as key contact for all related queries and training needs.
• Acting as lead communicator for all Salesforce updates and innovations to ensure best practices followed across Retail and features are understood, optimised, and rolled out across Retail.
• Monitoring and reporting on Salesforce usage and engagement and compliance with governance standards and use insights to drive continuous improvements to improve our customer engagement.

What We Offer:
We offer a competitive salary package, including a generous pension contribution, life assurance, private medical insurance, and a bonus plan. You will also have access to a range of benefits, including 25 days holiday, public holidays, and flexible working arrangements.

About LegalAndGeneral:
We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

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