Washroom Operations Team Lead
4 weeks ago
Hygiene Operations Team Manager
The Hygiene Operations Team Manager plays a pivotal role in the hygiene operation, guiding a team of colleagues to achieve their region's collective goals and service levels. This role serves as a bridge between frontline colleagues and depot management, ensuring effective communication and implementation of company strategies and objectives.
Key Responsibilities:
- Lead a small team of driver colleagues, providing guidance, support, and mentorship to ensure high levels of performance and productivity.
- Implement ongoing training initiatives to keep team members updated on new products, customer requirements, best practices, and company policies.
- Take ownership of the team's area, overseeing day-to-day operations, resolving issues, and driving continuous improvement initiatives.
- Support the recruitment of new drivers, including sourcing candidates, conducting interviews, completing observation days, and onboarding new team members.
- Respond to urgent customer requests as directed by the scheduling team or management team. This may sometimes involve working extra hours.
- Conduct comprehensive induction training for new team members, ensuring they are equipped with the necessary knowledge and skills to excel in their roles.
- Provide feedback on performance, including knowledge, attitude, and skill, to individuals and management.
Requirements:
- Previous training/coaching experience is desirable.
- Excellent Service Delivery and Driving skills are essential.
- Able to work effectively with Managers, Drivers, HR, L&D, and Health and Safety Teams.
- Must abide by and communicate/demonstrate Health and Safety regulations and COSHH, including always wearing appropriate protective clothing.
- Demonstrates resilience and ability to work effectively under pressure.
- A full UK manual Driving License for a minimum of 12 months (subject to insurance requirements), with a maximum of 6 points.
- The successful candidate will need to meet the requirements of an enhanced DBS check.
- Due to the nature of waste handled and the customers serviced, it is mandatory for drivers to have vaccinations against Hepatitis B, tetanus/polio.
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