Customer Care and Engagement Specialist

2 weeks ago


Twickenham, United Kingdom Historic Royal Palaces Full time

We are seeking a talented Customer Care and Engagement Specialist to join our team at Historic Royal Palaces. In this role, you will be responsible for delivering exceptional customer care and service across various member touch points, including phone, email, and post interactions.

The successful candidate will have a proven track record of providing excellent customer service, with the ability to problem-solve and communicate effectively with stakeholders. They will also have experience in managing a team, membership experience, and good IT skills, specifically telephone systems, ticketing systems, Outlook, MS Dynamic (or similar CRM), and Excel.

You will work closely with the Membership Development Manager to identify improvements and ensure members have a first-class experience at our palaces. This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer care and service. If you are a dedicated and customer-focused individual with a passion for customer service, we encourage you to apply for this challenging role.



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