Repair Services Manager

2 days ago


Crawley, West Sussex, United Kingdom Wates Group Full time

The Role


Wates Group is seeking a skilled and experienced Responsive Repairs Supervisor to join our team within our Responsive Maintenance division.


As a key member of our team, you will be based out of our Crawley office and work on one of our social housing contracts, delivering reactive and some planned maintenance to our residents.


Main Responsibilities



  • Ensure high-quality service delivery by managing work scheduling in accordance with company procedures, standards, and SLAs.
  • Represent Wates at client and resident performance meetings as requested by the Operations Manager.
  • Manage the responsive repairs function to ensure consistent performance against targets.
  • Effectively and efficiently manage material costs, ensuring all team members follow correct processes and procedures.
  • Monitor the quality of work through inspection, inspection reports, analysis of key performance indicators, and customer satisfaction surveys.
  • Lead, manage, and contribute to the development of your team, determining optimum employment levels to meet service requirements.

Requirements


You must have a full UK driving licence and be an excellent communicator with the ability to problem-solve, multi-task, and work to tight deadlines.


Prior responsive maintenance experience is crucial for this role, and you must also possess your SSSTS qualification as a minimum.



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