Experience Design Lead

3 days ago


Glasgow, Glasgow City, United Kingdom GRIDSERVE Full time
Digital Customer Experience Role

GRIDSERVE is expanding its team and seeking a highly skilled Digital Customer Experience Designer to join our product delivery team. As a key member of the team, you will be responsible for designing and developing exceptional digital customer experiences that meet the needs of our customers.

You will work closely with product managers, developers, and designers to shape the overall digital customer experience vision. Your expertise will be instrumental in creating seamless digital and physical touchpoints that provide customers with a cohesive and outstanding journey.

Main Responsibilities:

  • Develop and maintain user personas, journey maps, and wireframes to guide the design process
  • Produce front-end prototypes and user experience designs, working with architects to agree onsite user journeys
  • Stay up-to-date with industry trends and emerging technologies in UX and EV charging

Required Skills and Qualifications:

  • Considerable professional experience in user experience (UX) and user interface (UI) design
  • A strong understanding of user research techniques, including surveys, interviews, and usability testing
  • Excellent communication and collaboration skills

Estimated Salary: £70,000 - £90,000 per annum



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