Customer Care Supervisor

16 hours ago


Middlesbrough, Middlesbrough, United Kingdom The Recruitment Co. Careers Full time

The Recruitment Co. Careers is looking for an exceptional Customer Care Supervisor to join our team in Middlesbrough. As a key member of our customer service team, you will be responsible for supervising a small team of agents, providing guidance and support to ensure exceptional customer care and relationship management.

You will have prior experience in supervising teams, handling customer queries, and resolving complaints in a timely and professional manner. Key responsibilities include:

  • Providing guidance and leadership to a small team of customer service agents
  • Managing relationships with existing clients to achieve high levels of customer satisfaction
  • Ensuring timely and effective complaint handling and resolution
  • Liaising with other departments to maintain open communication channels

Our competitive salary package includes a base salary of £27,000-£30,000 depending on experience and benefits that promote career growth and employee well-being.



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