Client Support Expert

2 weeks ago


Reading, Reading, United Kingdom CCA Recruitment Group Careers Full time
Job Description

We are seeking a skilled Complaints Handler to join our team at CCA Recruitment Group Careers. This role involves handling customer complaints and resolving issues in a professional and efficient manner.

Key Responsibilities:

  • Respond to customer complaints and concerns in a timely and professional manner
  • Communicate effectively with customers via phone, email, or in-person
  • Maintain accurate records of customer interactions

Requirements:

  • Proven experience in customer-facing roles
  • Strong communication and problem-solving skills
  • Able to work in a fast-paced environment

Salary: £27,000 per annum (DOE) + bonus

Benefits:

  • Competitive salary
  • Hybrid working arrangements after probation
  • Ongoing training and development opportunities

As a Complaints Handler, you will be responsible for handling customer complaints and resolving issues in a professional and efficient manner. You will communicate effectively with customers to understand their needs and provide solutions. If you're passionate about delivering exceptional customer service and have a strong understanding of customer needs, we'd love to hear from you



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