Telecare Team Leader Specialist

3 weeks ago


Pride Park, United Kingdom Derby City Council Full time

At Derby City Council, we are seeking a Senior Customer Service Manager in Telecare to lead our Carelink team in delivering a customer-focused 24/7 telecare alarm service.

About the Role
  • Oversee call handling and manage the installation of telecare equipment
  • Conduct visits to older, vulnerable, and disabled people
  • Monitor and improve employee performance
  • Provide comprehensive training and support to team members

The ideal candidate will have proven experience in leading and supporting teams, ideally within a telecare setting, and possess a strong understanding of services for vulnerable adults and older people. Our competitive salary for this role is £42,821 - £50,819 per annum.



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