Hospitality Ambassador

3 weeks ago


Birmingham, Birmingham, United Kingdom Marstons PLC Full time

As a key member of our team, you will embody the warmth and welcoming atmosphere that makes our pub so special.

Key responsibilities include:

  • Creating a vibrant and welcoming atmosphere by being the face of our bar and ensuring our customers have an exceptional experience.
    • Working closely with our Bookings & Events Manager to handle enquiries, bookings and admin tasks.
    • Providing outstanding customer service while ensuring all booking requirements are met.
    • Supporting the wider team, communicating effectively and being flexible to ensure the smooth operation of the pub.
    • Gaining valuable people, marketing and operational skills while working with a talented team.
    • Developing a deep understanding of our booking system, Collins, and managing seating plans effectively.
    • Handling tills, deposits and online payments with accuracy and efficiency.
  • Developing a strong understanding of our menu and providing recommendations to customers.
  • You'll be part of a company that puts its people first, offering benefits such as:

    • 30% off at all our pubs, restaurants and hotels
    • A reliable hours contract to give you the security you deserve.
    • Refuel at work with our meal deal option and enjoy a drink on us.
    • Flexible and part-time hours to work around your family or higher education.
    • Exciting high street and online discounts and cashback offers.
    • A range of apprenticeship programmes to support your career.
    • A friendly and lively atmosphere, working alongside passionate and diverse teammates.
    • Access to the Licensed Trade Charity for financial, mental and emotional well-being support.

    We offer a range of career pathways to suit all, whether you want to progress your skills, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre.



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