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Electronic Gaming Host

2 months ago

Sheffield, Sheffield, United Kingdom Grosvenor Casinos Full time
Electronic Gaming Host Role

About the Role

Grosvenor Casinos is on a journey to become the UK's most loved casinos, and we're looking for a talented Electronic Gaming Host to join our team in Sheffield. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, ensuring our electronic gaming customers feel welcomed and cared for.

You'll be the face of our business, working hard to create a fun and engaging atmosphere that exceeds our guests' expectations. Your passion for people will shine through in everything you do, from getting to know regular customers and their playing styles to ensuring they're informed about the latest developments in electronic gaming.



Key Responsibilities
  • Develop strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions, ensuring a seamless and enjoyable experience for all customers
  • Work collaboratively with colleagues to provide efficient and dynamic service across leisure, food, and beverage
  • Keep customers informed about the latest electronic gaming developments and online offers, encouraging them to become members of Grosvenor Online
  • Proactively comply with all regulations, particularly alcohol licensing conditions, food safety, and safer gambling practices


What We Offer
  • Competitive salary and benefits package
  • Opportunities for growth and development, including comprehensive induction and training programs
  • Exciting project work and the chance to make a meaningful impact on our business
  • A supportive and nurturing work environment that fosters individual and team growth
  • A high-performing culture that encourages collaboration and innovation

At Grosvenor Casinos, we're committed to being an inclusive employer, ensuring fair and equal access to our services. If you require a reasonable adjustment, please let us know ahead of your interview.