Service Level Analyst

3 weeks ago


Manchester, United Kingdom Greater Manchester Police Full time

Job Title: Service Level Analyst

Job Summary: We are seeking an exceptional Service Level Analyst to join our team at Greater Manchester Police. As a Service Level Analyst, you will be responsible for monitoring, analysing, and reporting on IT service performance.

About the Role: This exciting and varied role will put you at the forefront of delivering innovative technology within Greater Manchester Police. You will be working closely with the Service Manager to ensure that our IT services are running smoothly and efficiently.

Key Responsibilities:

  • Monitor and analyse IT service performance
  • Report on IT service performance to the Service Manager
  • Work closely with the Service Manager to ensure that IT services are running smoothly and efficiently

What We Offer:

  • Generous pension scheme with 18% employer contributions
  • Annual leave entitlement of 24 days, plus bank holidays, rising to 29 days after 5 years, and 32 after 10 years of service
  • Range of other benefits including annual pay rise, maternity/paternity leave, car lease scheme, cycle scheme, blue light card, staff associations, employee assistance programme, access to various wellbeing support, copperpot credit union, police mutual, and GMP sports and social

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