Technical Applications Scientist II

7 days ago

Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled Technical Applications Scientist II to provide pre- and post-sales technical support for our sequencing portfolio, particularly Ion Torrent Next Generation Sequencing instrumentation and Oncomine and AmpliSeq applications, software, and analysis.

Key Responsibilities
  • Provide technical support for NGS products and workflows by answering customer technical inquiries via various channels.
  • Collaborate with experts within the organization to address technical issues and provide support on complex problems.
  • Work with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays, and contribute to customer projects by providing technical expertise and clinical insights.
  • Accurately record customer contact information and assist in the development of continuous improvement initiatives.
  • Gather commercial and technological trends and convert them into technical tips, create FAQs, and work on troubleshooting guides.
  • Recommend changes to knowledge databases, websites, and other company-managed resources of technical information.
  • Present technical updates to colleagues and contribute to department meetings.
  • Participate in frequent training on products and continuing education on new applications and technologies.
Requirements
  • Bachelor's degree in a relevant scientific field, such as Molecular Biology, Genetics, or Bioinformatics.
  • 2+ years of laboratory experience, with strong hands-on experience with sequencing techniques, ideally with oncology sequencing experience.
  • Previous experience working in a clinical laboratory or clinical research environment, with exposure to NGS technologies and interpretation of genomic data, is highly desirable.
  • Prior experience in customer service or a customer-facing role is a strong plus.
  • Fluent English and Italian languages, with additional European languages being an asset.
Preferred Qualifications
  • In-depth knowledge of NGS instruments, software, kits, and services, and proficiency in working with NGS products, particularly Ion Torrent and Oncomine Assays.
  • Solid understanding of clinical oncology principles, practices, and terminology.
  • Familiarity with bioinformatics tools and data analysis pipelines commonly employed in NGS workflows.
  • Regulatory knowledge: a firm understanding of laws, regulations, and guidelines governing the clinical diagnostic sector.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

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