Service Management Associate

3 days ago


Durham, Durham, United Kingdom MTrec Commercial Careers Full time

Job Summary

We are seeking a skilled Service Management Associate to join our team at MTrec Commercial Careers.

This is an excellent opportunity for someone who wants to work in a customer-centric environment, providing exceptional service and ensuring seamless operations.

Key Responsibilities:

  • To manage and coordinate service requests, ensuring timely delivery and high-quality standards.
  • To work closely with the customer-facing teams to identify and address any issues or concerns.
  • To provide professional support to the business, ensuring that all interactions are carried out with urgency and professionalism.
  • To analyze data to identify trends and areas for improvement, implementing strategies to enhance operational efficiency.

About the Company Culture

MTrec Commercial Careers proudly represents a prestigious client that operates at the premium end of their market, offering the very best products to their customers.

The company takes pride in its approach, prioritizing customer service and ensuring that every interaction is carried out with professionalism and urgency.

What We Offer

  • A competitive salary of around £45,000 per annum.
  • A great team culture that fosters collaboration and growth.
  • A comprehensive pension scheme with 5% employee contribution and 3% employer contribution.
  • 25 days paid holiday per calendar year, plus bank holidays.
  • A discretionary performance-related bonus scheme.


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