Customer Service Professional

4 days ago


Oxford, Oxfordshire, United Kingdom Oxford Finance Limited. Full time
Customer Services Consultant

Oxford Finance is a leading provider of flexible financial solutions for individuals and small to medium business customers.

We are seeking an experienced Customer Services professional to join our team in Levin.

In this role, you will be the first point of contact for all inbound calls, assisting customers with their queries or re-directing to other departments if required.

This opportunity will suit someone who has previous customer services experience and is comfortable working in a call centre environment. You will possess clear and confident communication skills and understand the importance of delivering a high standard of customer services on every call.

Key Responsibilities:

  • Receiving & handling inbound calls within agreed service levels;
  • Assisting with insurance related enquiries & following up on unpaid premiums and/or cancellations;
  • Management of all incoming mail and monitoring of general email inboxes.

The ideal candidate will have:

  • Previous experience in a customer service role; either phone based or customer facing;
  • Strong interpersonal skills with an unflappable, resilient nature;
  • Exceptional time management and organisational skills;
  • High level of computer literacy along with fast & accurate data entry.

We offer a competitive salary range $55,000 - $65,000 per annum, thorough training, life insurance, free will, a fantastic employee referral programme, a day off on your birthday and the chance to work with a great bunch of people.



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