Customer Service Associate for Evening Food and Beverage

2 weeks ago


London, Greater London, United Kingdom AccorHotel Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are the same?

We are seeking a skilled Customer Service Associate to join our team at Accor Hotel. As an Evening Food and Beverage team member, you will play a critical role in ensuring our guests have a memorable dining experience.

Key Responsibilities:

  • Greeting Customers with a Smile: Our ideal candidate is friendly, approachable, and has a genuine passion for making connections with people from diverse backgrounds.
  • Menu Suggestions and Presentations: Share your knowledge of our menu offerings with customers, providing personalized recommendations that cater to their tastes and preferences.
  • Order Taking and Kitchen Coordination: Efficiently take orders and communicate them to the kitchen staff through our point-of-sale system, ensuring seamless service delivery.
  • Quality Service and Meal Preparation: Focus on delivering exceptional quality service in the dining room, preparing meals to perfection, and ensuring every guest feels valued.
  • Billing and Transaction Management: Prepare bills for beverages and meals ordered, balance daily transactions accurately, and maintain a high level of financial integrity.
  • Reservations and Takeout Services: Welcome takeout customers, process orders efficiently, and provide excellent service to ensure repeat business.
  • Cleaning and Maintenance: Maintain a clean and organized work environment, adhering to health and safety regulations, and contributing to the overall well-being of our establishment.

About You: To succeed in this role, you should possess:

  • Excellent Communication Skills: Engage with customers, colleagues, and management effectively, fostering a positive atmosphere and resolving issues promptly.
  • Adaptability and Flexibility: Demonstrate the ability to multitask, handle pressure, and adjust to changing situations with poise and professionalism.
  • Continuous Learning: Stay updated on our menu offerings, promotions, and services to provide informed recommendations and exceptional service.

What We Offer: As a valued member of our team, you can expect:

  • A Competitive Salary: Estimated at $12-$15 per hour, based on location and industry standards.
  • A Dynamic Work Environment: Collaborate with a talented team of professionals who share your passion for delivering outstanding customer experiences.
  • Ongoing Training and Development: Enhance your skills and knowledge through regular training sessions, workshops, and mentorship programs.

Qualifications and Requirements: Please note that this is a part-time position requiring flexibility in scheduling. If you're a motivated individual with a strong commitment to customer satisfaction, we encourage you to apply.



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