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Automotive Sales Specialist

2 months ago

Carlisle, Cumbria, United Kingdom Volkswagen Full time

Explore a dynamic career with Volkswagen, offering exceptional opportunities for professional growth and development.

About the Role

We are seeking an experienced Automotive Sales Consultant to join our team, responsible for handling external sales enquiries and achieving allocated sales targets for Volkswagen TPS. The ideal candidate will possess strong communication skills, a passion for delivering exceptional customer service, and a proven track record in sales.

Key Responsibilities
  • Develop and maintain relationships with regular business customers, providing tailored solutions to meet their needs and driving account growth through strategic product upselling.
  • Accurately identify parts to meet customer sales requirements, leveraging expertise in product promotions to achieve specific targets set by the company.
  • Maintain up-to-date knowledge of new or updated parts through completion of relevant training courses and staying informed about product updates, special offers, recalls, and other key information.
  • Resolve customer concerns or complaints professionally, seeking additional support when necessary, and ensuring prompt resolution to maintain high levels of customer satisfaction.
  • Record and feedback lost sales opportunities to the Sales Manager, providing valuable insights to drive future sales growth.
  • Maintain accurate customer records, adhering to GDPR policies and ensuring confidentiality at all times.
Requirements
  • Previous experience in a parts or distribution operation involving regular telephone contact with retail and trade customers or experience of selling in a fast-paced environment.
  • Excellent communication skills, including strong telephone manner, and the ability to build rapport with customers.
Benefits
  • A competitive salary package, estimated at £40,000 - £60,000 per annum, depending on experience.
  • Holidays that increase with length of service, providing a great work-life balance.
  • Your Birthday off, allowing you to celebrate with loved ones.
  • A Company Pension Scheme, helping you plan for the future.
  • Long service recognition, acknowledging your commitment to the company.
  • Discounts on products and services, extending to your family and friends.
  • Cycle to work scheme, promoting sustainable travel options.
  • Employee assistance programme and counselling service, supporting your wellbeing.
  • Flexible working patterns, enabling you to achieve a better balance between work and life.
  • Car Benefit Scheme for employee or family, providing convenient transportation solutions.