IT Service Operations Manager
4 weeks ago
MM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.
Key Responsibilities:- Implement and manage ITIL processes and controls to ensure operational excellence
- Manage all business systems and IT infrastructure services post-service transition to production
- Facilitate all IT systems and service transition to production, ensuring support calls are handled after service go-live
- Build and lead an effective IT Service Desk to support the business in alignment with the requirements of a 24/7/365 manufacturing business
- Work with colleagues to ensure all services, including network monitoring and alerting, firewalls, anti-virus, intrusion detection systems, and disaster recovery services, are running as designed and built
- Maintain good working relationships with IT suppliers, 3rd party service and hosted solutions, support companies, and maintain their relevant contracts
- Ensure performance according to agreed Service Level Agreements (SLAs) with diarised BAU and strategical documented reviews
- ITIL Certification
- Six Sigma
- Expert-level understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL)
- Managing 3rd party vendors service desk vendors to meet contractual commitments against SLAs and KPIs
- Experience supporting the following specific technologies: Active Directory, Office 365, public cloud
- Experience supporting IT networking: TCP/IP, DNS, routing, subnetting, and network infrastructure including Aruba Central, Checkpoint firewall, Cisco Meraki, VPN point-to-point experience
- Experience supporting Servers, Storage, and Compute: HP Servers, VMWare ESXi, Windows Server, SAN, UNIX & Linux operating systems
- Experience supporting business systems: ERPs / Operational Technologies / EDI / Business Intelligence (PowerBI / Microstrategy)
- Comfortable working in technical and non-technical environments and able to traverse these with ease
- Excellent communication and inter-personal skills that enable you to understand, distil, and convey technology opportunities to technical and non-technical individuals and audiences
- Experience in Manufacturing / FMCG
- Providing exceptional service levels when supporting technology within a fast-paced, medium-sized organisation
- Working in a controlled environment with experience, knowledge, and desire to continuously improve
- Deliver solutions within the appropriate framework and methodology whilst ensuring the supportability of services delivered
MM Flowers is a proud equal opportunity employer, and we understand the benefits of nurturing a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, national origin, age, sexual orientation, gender identity, gender expression, disability, genetic information. Applicants who require a reasonable accommodation to complete the job role advertised are encouraged to apply.
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IT Service Operations Manager
4 weeks ago
Alconbury, United Kingdom MM Flowers Full timeJob Title: IT Service Operations ManagerMM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.Key Responsibilities:Implement and manage ITIL processes and controls to ensure operational...
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IT Service Operations Manager
4 weeks ago
Alconbury, United Kingdom MM Flowers Full timeJob Title: IT Service Operations ManagerMM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.Key Responsibilities:Implement and manage ITIL processes and controls to ensure operational...
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IT Service Operations Manager
1 month ago
Alconbury, United Kingdom MM Flowers Full timeJob Title: IT Service Operations ManagerMM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.Key Responsibilities:Implement and manage ITIL processes and controls to ensure operational...
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IT Service Operations Manager
1 month ago
Alconbury, United Kingdom MM Flowers Full timeJob Title: IT Service Operations ManagerMM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.Key Responsibilities:Implement and manage ITIL processes and controls to ensure operational...
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IT Service Operations Manager
1 month ago
Alconbury, United Kingdom MM Flowers Full timeJob Title: IT Service Operations ManagerMM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.Key Responsibilities:Implement and manage ITIL processes and controls to ensure operational...
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IT Service Operations Manager
1 month ago
Alconbury, United Kingdom MM Flowers Full timeJob Title: IT Service Operations ManagerMM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.Key Responsibilities:Implement and manage ITIL processes and controls to ensure operational...
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IT Service Operations Manager
1 month ago
Alconbury, United Kingdom MM Flowers Full timeThe British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking bouquets.Established in 2007, MM Flowers has grown...
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IT Service Operations Manager
1 month ago
Alconbury, United Kingdom MM Flowers Full timeThe British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking bouquets.Established in 2007, MM Flowers has grown...
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IT Service Operations Manager
1 month ago
Alconbury, United Kingdom MM Flowers Full timeThe British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking bouquets.Established in 2007, MM Flowers has grown...
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IT Service Operations Manager
1 month ago
Alconbury, United Kingdom MM Flowers Full timeThe British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking bouquets. Established in 2007, MM Flowers has grown...
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IT Service Operations Manager
2 weeks ago
Alconbury, Cambridgeshire, United Kingdom MM Flowers Full timeJob Title: IT Service Operations ManagerMM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.Key Responsibilities:Manage and maintain IT systems and infrastructure to ensure high availability...
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IT Service Operations Manager
2 weeks ago
Alconbury, Cambridgeshire, United Kingdom MM Flowers Full timeJob Title: IT Service Operations ManagerMM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.Key Responsibilities:Manage and maintain our IT infrastructure, including servers, storage, and...
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IT Service Operations Manager
2 weeks ago
Alconbury, Cambridgeshire, United Kingdom MM Flowers Full timeJob Title: IT Service Operations ManagerMM Flowers is seeking an experienced IT Service Operations Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our IT services and infrastructure.Key Responsibilities:Manage and maintain our IT infrastructure, including servers, storage, and...
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Alconbury, Cambridgeshire, United Kingdom MM Flowers Full timeThe British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking bouquets. Established in 2007, MM Flowers has grown...
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IT Service Operations Manager
1 month ago
Alconbury, Cambridgeshire, United Kingdom MM Flowers Full timeThe British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion, and inspiration through breath-taking bouquets. Established in 2007, MM Flowers has grown...
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