Gaming Industry Relationship Manager

5 days ago


Droitwich, Worcestershire, United Kingdom Global Draw Limited Full time
Gaming Industry Overview
As a key member of our UK Commercial team, you will play a vital role in maximizing the performance of our gaming solutions and driving new business opportunities across all channels within our customers' estates. This involves both strategic planning and implementation, as well as ongoing tactical executions.

Job Summary
The successful candidate will be responsible for managing relationships with current operators, merchants, partners, and customers to ensure high-quality service standards. You will establish strong links between internal teams and existing merchants, partners, and customers, as well as new business contacts. Your goal will be to grow, monitor, and update your pipeline within our CRM system, staying on top of your queues.

Key Responsibilities
  • Build and maintain strong relationships with current operators, merchants, partners, and customers.
  • Identify and capitalize on new business opportunities across all channels.
  • Collaborate with internal teams to ensure seamless execution of sales strategies.
  • Grow and manage your pipeline within our CRM system.
  • Oversee the submission of complete applications for new merchants.
  • Act as a liaison between internal teams and partners/merchants.
  • Participate in Gaming team projects relevant to Sales and overall targets.
  • Attend gaming-related trade shows and webinars to promote our solutions.
  • Travel to operator venues to meet key personnel and build relationships.

Requirements
  • Sales experience or competence, ideally with exposure to the Gaming Industry.
  • Strong negotiation skills and ability to deliver compelling product presentations.
  • Proven track record of meeting sales-based targets is advantageous.
  • Ability to take ownership with enthusiasm, positivity, and resilience.
  • Capability to work independently with good organisation, time management, and planning skills.
  • Ability to work well under pressure and drive quarterly results effectively.
  • Experience in data analysis and presentation skills.
  • Excellent communication skills, both written and verbal, with a focus on data and presentations.
  • Strong stakeholder management skills, both internal and external.
  • Proven organisational and priority planning skills.
  • Fluency in written and spoken English.
  • Team player mentality with problem-solving skills and commercial awareness.
  • Solution-oriented mindset with strong customer relationship management ability.
  • Ability to manage different stakeholders at all levels and have Key Account management experience, familiar with public procurement processes.
  • Liaise with Management and all Lines of Business.

What We Offer
  • Competitive commission structure
  • 25 days' holiday plus bank holidays
  • 1 day paid leave to work on charitable projects
  • Half Day for Health (encouraging you to take time away for you & your wellbeing)
  • Hybrid working: 3 days office and 2 working from home
  • 8% Provident fund employer contribution
  • Medical Health Insurance for you and family members
  • Employee Assistance Programme (EAP)

Equal Opportunities Employer
Light & Wonder is an Equal Opportunity Employer and encourages applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you are invited to an interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

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