Team Coach

6 days ago

Bristol, Bristol, United Kingdom TLT LLP Full time

{"h2": "About the Role", "p": "As a Team Coach at TLT LLP, you will be responsible for ensuring the quality of work undertaken by the Customer Contact team meets and exceeds agreed standards. You will provide on-hand training and coaching to case handlers, as well as monthly supervisions and new starter training. Your role will involve providing face-to-face feedback and coaching, creating and monitoring monthly supervision review documents, and developing and delivering new training packages. You will also be responsible for monitoring feedback provided by lender clients, assessing and logging this, and providing feedback to agents concerned.

", "ul": [{"li": "Providing face-to-face feedback and coaching"}, {"li": "Creating and monitoring monthly supervision review documents"}, {"li": "Providing training to new starters and supporting their development plans"}, {"li": "Monitoring feedback provided by lender clients, assessing and logging this, and providing feedback to agents concerned"}, {"li": "Developing and delivering new training packages"}, {"li": "Undertaking projects related to training and development and monitoring quality going forward"}], "h2": "Your Skills and Experience", "p": "To be successful in this role, you will need to have an awareness of the commercial concerns of clients in relation to mortgage repossessions. You will also need to ensure that all work is accurate and with strong attention to detail. Experience of working within a volume caseload environment is essential, as is the ability to identify ways of improving processes and communicate changes effectively. You will also need to be able to understand learning and development needs of individuals and work with them to find solutions or a better way of working, including setting SMART objectives.

", "ul": [{"li": "Awareness of commercial concerns of clients in relation to mortgage repossessions"}, {"li": "Ability to ensure all work is accurate and with strong attention to detail"}, {"li": "Experience of working within a volume caseload environment"}, {"li": "Ability to identify ways of improving processes and communicate changes effectively"}, {"li": "Ability to understand learning and development needs of individuals and work with them to find solutions or a better way of working, including setting SMART objectives"}], "h2": "About TLT LLP", "p": "TLT LLP is a fast-paced, fast-growing, and forward-thinking law firm that helps clients stay one step ahead. We work with high-profile clients in innovative sectors and have a strong presence in the UK and internationally. Our purpose is to protect, prepare, and progress our clients for what comes next, and we do the same for our people, our planet, and our communities.

", "h2": "Our Benefits", "p": "We value our employees highly and want you to feel valued. You will receive a competitive salary with an annual pay review, as well as access to an extensive range of benefits via our flexible benefits scheme. These include 25 days holiday (which will increase to 30 days based on length of service) and private medical insurance. We also offer a progressive fully flexible working approach, empowering our people to work in a place and at a time that meets their needs, those of their clients, and of the wider team and firm.

"}

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